Trading conditions
The following Terms and Conditions apply to the purchase of goods through YOUCARE's websites. The agreement is concluded between the buyer and:
YOUCARE Aps
CVR: 42032158
Herlev Torv 1, 2 floor, 2730 Herlev
Placement of order
An order placed via our website is not a legally binding agreement. YOUCARE has the option of canceling orders as a result of printing errors, delivery failure, technical problems, etc.
Order confirmation and invoice will only be sent to you once we have dispatched your order. Here you will automatically receive an email stating which items have been ordered. The electronic receipt is only for receipt of your order and is not a legally binding order confirmation. The agreement is only binding when you have received an e-mail from YOUCARE with confirmation that the order has been sent.
Payment
YOU-CARE.dk can redeem payments through a payment provider with the following payment cards and services: Dankort, Visa, Mastercard, Visa Electron and MobilePay. No payment fee is imposed in relation to the transaction.
In connection with the payment being completed, your payment information will be stored until the transaction has gone through. Your payment and card details are stored with our payment provider Flatpay. See YOUCARE's cookie and privacy policy for further information on data collection and storage.
Delivery
We offer delivery through several freight providers: Postnord, GLS, dao, and others.
We offer free shipping to parcel shops in Denmark on orders over DKK 399.
You can always see the shipping costs when you place your order, and also have the option of choosing your preferred supplier.
Expected delivery time is 2-3 working days for stock items. In the case of backorders, longer delivery times may occur. The status appears with the item on the website. If you order several items, you will only receive your order when all items are in stock. If you want to receive stock items immediately, we recommend dividing the purchase into several orders.
Right of withdrawal
You have a 14-day right of withdrawal when you shop at YOUCARE.
The cancellation period is calculated from the day on which you:
- Have received the item
- Receives the last item if your order contains stock items and pre-orders
Within 14 days of receipt, you must notify us at info@you-care.dk that you wish to cancel your purchase. In the message, you must make us clearly aware that you want to exercise your right of withdrawal.
You can also choose to use our standard cancellation form, which you will find at the bottom of these terms.
Notice that:
- Refusing to receive goods or failing to pick them up in a parcel shop does not constitute regretting the purchase, unless YOUCARE has been clearly informed of the regret.
- Goods which for health and hygiene reasons are not suitable for return are where the seal has been broken after delivery.
Return
Goods must be returned without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.
When returning, you are responsible for ensuring that the item is properly packed. You bear the risk of the shipment. So it is therefore always a good idea to save the postal receipt as well as any T&T number.
Condition of the item upon return
You are responsible for any deterioration in the value of the product if it is due to handling beyond what is necessary to determine the product's nature, characteristics and way of functioning.
All YOUCARE's goods are sealed and therefore cannot be returned after use.
Refund in case of cancellation and return of the item
If you regret and return your purchase, you will of course get the full amount back, including delivery costs. However, this does not apply in the following cases:
- If you have purchased several items in one order, but regret part of your purchase, the delivery costs will not be refunded.
- If you have chosen a more expensive delivery method than the cheapest one offered, we will only refund the cheapest shipping solution.
If the value of the item has deteriorated, the deterioration is deducted from the purchase amount.
Your payment will be refunded no later than 14 days from the date on which the return item is received by us. The repayment is carried out via the same means of payment that was used for the purchase.
If you regret your purchase, the item must be sent to:
YOUCARE
Att.: Return
Herlev Torv 1, 2 floor
2730 Herlev
Denmark
You must attach a copy of the order confirmation, as well as the standard form, which can be downloaded via this link
Important: we do not accept shipments sent by cash on delivery or by direct attendance at YOUCARE.
Satisfaction Guarantee
YOUCARE is only satisfied when you are satisfied. When you buy our products, you always have a 24-month right to make a complaint if there are errors or deficiencies in your product. This means that you can basically get the item exchanged, a discount on the price or the money returned, depending on the specific case.
It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of the end of the product's lifespan, incorrect use or storage or other damage-causing behaviour.
If you wish to advertise a product, contact us at info@you-care.dk. Please attach a detailed description of the complaint, as well as any documentation.
Complaints will normally be processed within 7 working days.
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.
Personal data policy
In order for you to enter into a commercial agreement, we need the following information about you:
- Name
- Address
- Phone number
- Information about what you have purchased
The purpose of processing personal data is to be able to deliver the product to you, and to handle any inquiries regarding your purchase.
Personal information is registered with YOUCARE for five years, after which the information is deleted. We always ensure your consent, so that you are informed about exactly what information is collected and when it is deleted, and what rights you have as a registered user.
Access to complaints
If you are dissatisfied or want to complain about your purchase, please reach out to us at info@you-care.dk. We love satisfied customers, which is why we also have our satisfaction guarantee.
If, contrary to our expectations, we still did not succeed in finding a solution, then there is an opportunity to complain to:
- Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg
- The EU Commission's online complaints portal (especially relevant for consumers with EU residence)
Complaints can be submitted via this link http://ec.europa.eu/odr
Disclaimer and disclaimer
YOUCARE reserves the right for price errors, technical errors, out-of-stock items and late deliveries from suppliers, as well as force majeure.
YOUCARE, 4 January 2024
