Terms & Conditions for Shopping at YOUCARE
The following Terms and Conditions apply to the purchase of goods through YOUCARE's websites. The agreement is entered into between the buyer and:
YOUCARE Aps
CVR: 42032158
Herlev Torv 1, 2nd floor, 2730 Herlev
Placing an order
An order placed via our website is not a legally binding agreement. YOUCARE has the option to cancel orders as a result of misprints, delivery failures, technical problems or the like.
Order confirmation and invoice are only sent to you once we have dispatched your order. You will automatically receive an email stating which items have been ordered. The electronic receipt only confirms receipt of your order and is not a legally binding order confirmation. The agreement is only binding once you have received an email from YOUCARE confirming that the order has been shipped.
Payment
YOU-CARE.dk can redeem payments through a payment provider with the following payment cards and services: Dankort, Visa, Mastercard, Visa Electron and MobilePay. No payment fee is charged in connection with the transaction.
When the payment is completed, your payment details will be stored until the transaction has gone through. Your payment and card details are stored with our payment provider Flatpay. See YOUCARE’s cookie and privacy policy for further information on the collection and storage of data.
Delivery
We offer delivery through several carriers: GLS, Postnord, dao, and others.
We offer free shipping to parcel shops in Denmark on orders over 499 kr.
You can always see the shipping costs when you place your order, and you also have the option to choose your preferred carrier.
Expected delivery time is 2-3 business days for items in stock. For backorders, a longer delivery time may occur. Status is shown at the item on the website. If you order several items, you will only receive your order once all items are in stock. If you wish to receive items in stock immediately, we recommend splitting the purchase into several orders.
Right of withdrawal
You have a 14-day right of withdrawal when you shop at YOUCARE.
The withdrawal period is calculated from the day on which you:
- Have received the item
- Receive the last item, if your order contains items in stock and pre-orders
Within 14 days of receipt, you must notify us at info@you-care.dk that you wish to withdraw from your purchase. In the message you must make it clear to us that you wish to exercise your right of withdrawal.
You can also choose to use our standard withdrawal form, which you will find at the bottom of these conditions.
Please note that:
- Refusing to accept goods or failing to collect them at a parcel shop is not a withdrawal from the purchase, unless clear notice of withdrawal has been given to YOUCARE.
- Goods that, for health and hygiene reasons, are not suitable for return are those where the seal has been broken after delivery.
Returns
Goods must be sent back without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase.
When returning, you are responsible for ensuring that the item is packed properly. You bear the risk for the shipment. It is therefore always a good idea to keep the postal receipt and any T&T number.
Condition of the item upon return
You are responsible for any reduction in the value of the item if it is caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
Products sealed for hygiene reasons cannot be returned under the right of withdrawal if the seal has been broken after delivery. The satisfaction guarantee still applies.
Refund upon withdrawal and return of the item
If you withdraw and return your purchase, you of course get the full amount back, including delivery costs. However, this does not apply in the following cases:
- If you have bought several items on one order but withdraw from part of your purchase, the delivery costs are not refunded.
- If you have chosen a more expensive delivery method than the cheapest one offered, we only refund the cheapest shipping option.
If the value of the item has been reduced, the reduction is deducted from the purchase amount.
Your payment will be refunded no later than 14 days from the day we received your notice of withdrawal. We may wait to refund until we have received the item, or until you have shown that you have sent it. The refund is made via the same means of payment that was used for the purchase.
If you withdraw from your purchase, the item must be sent to:
YOUCARE
Att.: Returns
Herlev Torv 1, 2nd floor
2730 Herlev
Denmark
Please enclose a copy of the order confirmation and the standard withdrawal form, which you will find at the bottom of the page.
Important: we do not accept shipments sent cash on delivery or by direct appearance at YOUCARE.
Right to complain about defects
When you buy our products, you always have a 24-month right to complain if there are defects or deficiencies in your item. This means that, as a starting point, you can have the item exchanged, a reduction in the price or your money back, depending on the specific case.
It is of course a requirement that the complaint is justified, and that the deficiency has not arisen as a result of the expiry of the product's lifetime, incorrect use or storage, or other damaging behavior.
If you wish to complain about a product, please contact us at info@you-care.dk. Please enclose a detailed description of the complaint, and any documentation.
Complaints will normally be processed within 7 business days.
You must complain within “reasonable time” after you have discovered the deficiency in the item. If you complain within two months after the deficiency was discovered, the complaint will always be timely.
Satisfaction guarantee
If you are not satisfied, you get your money back. You have 30 days from the day you receive your order.
The guarantee applies even if you have opened and used the product. That is the whole point: you should have time to try it.
Write to info@you-care.dk and tell us briefly what did not work for you. You will hear from us within one business day.
You send the item back, and you can buy a return label from us for 39 kr. We refund the full purchase price no later than 14 days after we have received the item.
The guarantee comes on top of your right of withdrawal and your right to complain about defects. It takes nothing away from you.
Personal data policy
In order for you to enter into a trade agreement, we need the following information about you:
- Name
- Address
- Telephone number
- Information about what you have bought
The purpose of processing personal data is to be able to deliver the item to you, and to handle any inquiries regarding your purchase.
Personal data is registered with YOUCARE for five years, after which the data is deleted. We always ensure your consent, so that you are informed about exactly which information is collected and when it is deleted, and which rights you have as a data subject.
Right to complain
If you are dissatisfied or want to complain about your purchase, please reach out to us at info@you-care.dk. We love satisfied customers, and that is why we also have our satisfaction guarantee.
If, contrary to our expectations, we still do not manage to find a solution, it is possible to complain to:
- The Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager), Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk
Reservations and disclaimer
YOUCARE reserves the right to price errors, technical errors, sold-out items and delayed deliveries from suppliers, as well as force majeure.
YOUCARE, 12 October 2026
Standard withdrawal form
(this form is only to be completed and returned if you exercise the right of withdrawal)
To YOUCARE ApS, Herlev Torv 1, 2nd floor, 2730 Herlev, info@you-care.dk:
I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)
Ordered on (*)/received on (*)
Consumer's name (Consumers' names)
Consumer's address (Consumers' addresses)
Consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper)
Date
(*) Delete as appropriate
