Return and complaints policy at YOUCARE

Right of withdrawal

You have a 14-day right of withdrawal when you shop with us.

The period runs from the day you receive your order. If your order contains several items sent separately, it runs from the day you receive the last item.

How to withdraw

Let us know before the period ends. Write to info@you-care.dk. You do not need to give a reason.

You can also use the standard withdrawal form at the bottom of our terms and conditions. It is optional, and you are just as welcome to write to us in your own words.

How to send the item back

Send the item no later than 14 days after you told us you are withdrawing.

You pay the return shipping yourself. Send to:

YOUCARE ApS
Herlev Torv 1, 2.
2730 Herlev
Denmark

We cannot accept parcels sent cash on delivery.

Condition of the item when you return it

You are welcome to open the parcel and examine the item, just as you could in a shop.

If you have used the item beyond that, you are liable for any reduction in its value. This means that in some cases we may refund less than the full amount.

Items you cannot return under the right of withdrawal

Products sealed for hygiene reasons cannot be returned if the seal has been broken after delivery. The satisfaction guarantee below still applies.

Refunds

We refund you no later than 14 days after receiving your notice of withdrawal.

We also refund the shipping you paid, up to the cost of our cheapest standard delivery.

We may wait to pay the refund until we have received the item back, or until you have shown that you have sent it.

You are refunded by the same payment method you used, at no charge.

Right to complain about defects

You have a 2-year right to complain about defects.

If the item has a fault or defect, you can have it repaired or replaced, get your money back or get a price reduction, depending on the situation.

Complain within a reasonable time after discovering the fault. If you write within two months, you are always in time.

If the fault appears within the first 12 months, we assume it was there from the start.

If the complaint is justified, we pay shipping both ways.

Write to info@you-care.dk, and please send a photo of the item and the packaging. That is the quickest way.

Satisfaction guarantee

If you are not satisfied, you get your money back. You have 30 days from the day you receive your order.

The guarantee applies even if you have opened and used the product. That is the whole point: you should have time to try it.

Write to info@you-care.dk and tell us briefly what did not work for you. You will hear from us within one working day.

You send the item back, and you can buy a return label from us for 39 kr. We refund the full purchase price no later than 14 days after we receive the item.

The guarantee comes on top of your right of withdrawal and your right to complain about defects. It takes nothing away from you.

Complaints

If you are not satisfied with a product or service you bought from us, you can complain to the Danish Center for Complaint Resolution (Center for Klageløsning):

Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark
naevneneshus.dk

If the case is not resolved there, it can be passed on to the Danish Consumer Complaints Board (Forbrugerklagenævnet). You can complain about an item that cost at least 1,220 kr. and at most 100,000 kr. It costs 100 kr. to complain to the Center for Complaint Resolution and 400 kr. to bring the case before the Consumer Complaints Board. The fee is refunded if you win.

YOUCARE, 11 October 2026